Visionet Data Internasional: Managing Operational IT

Efficiently overseeing the IT dependencies streamlines workflows of organizations and helps them focus on core business processes. However, due to the inadequacy of relevant skill required to manage IT operations, enterprises often struggle to handle complex IT initiatives. A similar instance was witnessed by a real-estate provider in Jakarta, wherein, the firm had to host many apartments on a platform for buyers in the market. But, due to time constraints, the real-estate provider couldn’t prepare an IT ecosystem for the same. Consequently, they employed Visionet Data Internasional’s end-to-end solutions on top of its private cloud hosting to facilitate the booking of the apartments anytime and anywhere with back-end administration and financial support for payment processes. Acknowledging the problems related to operational IT, Visionet Data Internasional fabricated managed services to ensure optimum effectiveness in day-to-day activities of companies such that the real-estate provider could focus on its primary business processes.

Scripting many such success stories, Visionet Data Internasional helps banking, fintech, and retail firms in development, installation, and maintenance of IT solutions like automated teller machine (ATM), electronic data capture (EDC), servers, and various cloud services. To digitalize various industries’ business activities, the firm assists companies with its IT Application Managed Services (ITAMS) in developing property and township applications to manage sales-cycle information, inventory units, after-sales administration, financial forecast, and reports management. Visionet Data Internasional further serves banks with its Branch IT Services (BITS) and IT Managed Services (ITMS) to facilitate a comprehensive suite of services for ATM and other IT infrastructures respectively for improving organizations’ operational efficiency. It commissions ATMs and then regularly carries out corrective and preventive maintenance to inspect and fix failures before they develop into major vulnerabilities.

Visionet Data Internasional’s also offers Field Operation Managed Services (FOMS) to manage banks’ servers, ATMs, networks, and other assets, effectively complying with service level agreements. To quickly orchestrate such field services, the firm monitors the implementation of job orders and availability of IT devices like printers, notebooks, and more. Further, with Merchant IT Services (MITS), the company delivers payment solutions and empowers banks by employing MOBEY— an Android-based payment gateway for card payment, e-money, and QR e-wallet—to cover transactions from various banks and financial institutions to focus on transaction reconciliation that will enable merchants in having hassle-free operational processes.

Visionet Data Internasional is focused on overhauling its offering by strengthening the application development team thorough Digital Product Innovation (DPI). “Our creative experts develop smart applications, for malls, cities, and more that aligns with current market demands,” Miko Yanuar, says CTO and CSMO of Visionet Data Internasional. The firm has launched several applications to simplify business operations of retail, real estate, and educational institutions. It has developed a smart shopping mall application, which serves as customers’ personal assistant that creates seamless buying experiences where shoppers can access the latest information pertaining to discounts, loyalty programs, and mall activities. In addition, with centralized monitor through Visionet’s OCC (Operation Control Center), the firm ensures that all tasks given by customers are monitored and delivered successfully. It also has SOC (Security Operation Center) that enables firms to monitor data traffic for ensuring all cyber activities are safe and secure. To further assist its clients in answering technical issues from their customers, the company provides contact center services.

Such services have earned Visionet Data Internasional various ISO certificates and helped them spread across 34 provinces with 155 service points in Indonesia. The firm is further planning to advance into inaccessible areas of the country by expanding its service points for rapid development associated with infrastructure and availability of IT professionals. “We believe that as we go along empowering organizations to achieve business goal, an indirect positive impact of digital transformation and economic growth is created throughout Indonesia,” concludes Yanuar.