Resolve Technology: Championing Holistic Digital Transformation

Leo Wong, Founder & CEO

In today’s business landscape, digital transformation is not merely a trend but a necessity for survival and success. Amid this paradigm shift, Resolve Technology has emerged as a visionary, paving the way for businesses in the financial services industry to successfully achieve the transition. The agile, market-responsive firm guides clients through this complex terrain, initiating fundamental changes across technology, personnel, and processes.

“We use our industry experience to cover every aspect of a company. We empower FSI businesses to scrutinize and modify all facets of their organization to achieve successful digital transformation,” says Leo Wong, founder and CEO.

Resolve Technology traces its roots back to multinational system integrators, where its innovative founders honed their skills for more than two decades. The motivation for this new venture was a burgeoning demand for practical digital solutions. They saw a glaring gap in the market— many system integrators, consultants, and principals talked about the importance of digital transformation, but few actively guided clients through the actual implementation process. Product-agnostic firms, capable of tailoring solutions to each client’s unique needs, were also conspicuously absent.

Unbound by product sales, Resolve Technology upholds an impartial, client-centric ethos. Its multidisciplinary team, from domains like networking, application architecture, software development, and microservices, comprises consultants, infrastructure architects, engineers, and operational specialists. The firm’s primary objective is to bridge this market gap by offering unbiased advice and guidance, empowering clients to navigate their digital transformation with confidence.

Decoding Latent Potential

The importance of Resolve Technology’s mission became apparent when working with legacy clients–enterprises entrenched in tradition but eager to embrace the digital era. Its defining purpose is to become the catalyst for these organizations to synchronize with the digital revolution.

“We are a service-oriented company helping traditional organizations transition into the new digital era,” says Wong.

Focusing on service orientation, Resolve Technology offers consultation, process review and re-engineering, and digital transformation execution.

While consulting with clients, the firm collaborates with them to identify their needs and resources, proposing advanced technologies to bolster operational efficiency, profitability, and customer and employee experience. The team designs and implements infrastructure, initiating client transformation journeys from strategy formulation to technology evaluation, encompassing areas like cloud services and cybersecurity resilience.

Process review and re-engineering follow, where Resolve Technology aids clients in understanding their requirements and pinpointing necessary process modifications. The firm analyses the organization’s existing workflows, identifying inefficiencies and areas needing improvement. The processes are then re-engineered, optimized, and aligned with business and transformation objectives, maintaining enough flexibility to adapt to market changes.

This involves identifying automation opportunities, eliminating redundant processes, and integrating new technologies.

Re-engineering processes, combined with modern technologies, unlock an organization’s hidden potential, propelling them forward and triggering improvement across the board.

Resolve Technology also takes a brownfield transformation approach to integrate new digital capabilities into legacy infrastructures. The firm designs and builds new IT ecosystems, opening novel avenues of operational efficiency and competitive agility. This allows legacy businesses to swiftly adapt and thrive in their evolving market landscapes while maximizing the value of their investments.

Lastly, Resolve Technology’s digital transformation strategy execution services equip clients with the essential tools, education, and strategies, enabling outcome visualization. Digital tools are deployed to efficiently cater to client needs and future-proof their operations. The company ensures organizations are informed, prepared for transformation-related changes, and equipped with the necessary skills. Visualization tools are leveraged to provide meaningful insights and performance indicators related to implemented plans. This helps businesses monitor progress, make data-driven decisions, and refine strategies for better outcomes. Throughout engagements, Resolve Technology provides comprehensive support services for every aspect of its digital transformation undertakings.

Holistic Transformation, Tangible Results

Through its operational philosophy, Resolve Technology has empowered numerous financial service providers businesses to successfully embrace digital transformation, stimulate growth, and drive innovation. An illustrative example is its engagement with a legacy, national bank in Indonesia, aimed at reinventing the brand to compete with emerging unicorns and attract new generations of consumers.

The partnership began with user adoption exercises designed to shift the traditional perspective of the bank’s workforce. By conducting hackathons, learning sessions, and group activities, the firm created an energetic environment that inspired employees to embrace change and foster innovative thinking.

After the cultural shift, Resolve Technology re-engineered the bank’s operations and recommended new teams, roles, responsibilities, and KPIs. Finally, it designed new infrastructures for stability, compliance, and unparalleled efficiency. Kiosks were deployed across branches, allowing customers to open bank accounts and receive credit cards within 20 minutes—a feat unheard of in Indonesia’s banking sector.

This successful engagement modernized the bank’s offerings, revamped its brand image, increased customer acquisition, and established a stable revenue stream. Headquartered in Hong Kong and with offices in Singapore, Taiwan, and the UK, the company is now expanding its operational footprint in APAC.

Demystifying Digital Transformation for Diverse Benefits

“We assist organizations in translating their objectives into realities and fortifying their transformation strategies. Through metrics and seamless dashboards, we enable senior management to demonstrate the benefits of their initiatives to the board of directors, clients, and investors,” says Wong.

Resolve Technology’s value proposition extends beyond consultation; it is committed to execution excellence. By guiding FSI clients on optimal tool selection, imparting crucial team education, and facilitating output visualization, it ensures the journey is not just an abstract concept, but a tangible, measurable endeavor. Recognizing that quantifying the benefits of digital transformation can be perplexing for many clients, it employs measurable KPIs and intuitive dashboards. Clients witness the real-world impact of their investments, empowering them to communicate the benefits of transformation confidently to key stakeholders, including board members, investors, and the market.

Resolve Technology aids businesses in accelerating their product or service time to market. Utilizing digital technologies and goal-oriented processes, it optimizes operational efficiency and streamlines product development lifecycles. This allows businesses to quickly conceive, develop and launch innovative products in response to dynamic consumer demands. The firm views digital transformation as a mindset, not a destination. It acts as a trusted partner, helping clients manage digital disruptions and adapt to unforeseen market scenarios, including changes in legal and regulatory compliance.

"We Are A Service-Oriented Company That Helps Traditional Organizations Cope With The New Digital Era"

The team at Resolve Technology understands that organizations often accrue significant technical debt and risk stability during rapid transformation. To address this, it helps clients balance speed and long-term sustainability, crafting an ecosystem that can adapt and optimize without compromising stability. Robust security measures, risk mitigation strategies, and data privacy protocols are implemented, especially during the transition to cloud-based environments, ensuring regulatory compliance and a risk-free environment.

Acting as a primary security integrator, Resolve Technology designs security blueprints to protect data, applications, infrastructure, and endpoints, predicting and detecting cyberattacks, and proactively responding to threats. These measures guarantee comprehensive security, encompassing data, threats from external applications, network security service architecture, and DevSecOps.

Its digital transformation process models efficiency. A philosophy of simplifying transformation reduces unnecessary complexity, enabling clients to understand and quickly grasp new concepts. The firm uses numerous open-source technologies and integrates them into existing infrastructures to streamline client operations.

Ultimately, Resolve Technology is shattering paradigms in the realm of digital transformation services space in the APAC region, and beyond. Its dedication to a client-first, comprehensive approach goes beyond mere solutions. It provides an unbiased, pragmatic path that propels traditional businesses in the financial services industry toward a successful digital future. In a world where digital transformation can often be disorienting and overwhelming, Resolve Technology is an invaluable guide, offering clarity and purpose for enterprises navigating the uncharted waters of digital transformation.