Quincus: Improving User Experience through Complete Visibility

In four months, we mark the 25th anniversary of Amazon's first-ever book sale. In this last quarter century, consumer expectations along with the rise of digital-first brands and novel technologies have rapidly accelerated the channel shift from physical retail to ecommerce. A Bain & Co analysis calculated Southeast Asia's internet economy was worth more than US$100 billion in 2019 – and projected that value to triple by 2025.

None of this growth would have happened without the logistics companies that transport those products from factory to front door.

When Jeff Bezos made that first sale in July 1995, delivery time was expected to run at least three to five business days. Today’s consumers expect same- or next-day deliveries with zero compromise on quality or accuracy. This growth has transformed how logistics companies operate, and their inventory management, customer service, and distribution strategies have had to evolve rapidly.

This metamorphosis hasn’t been without its growing pains.

A main challenge companies face is poor real-time visibility into supply chain workflows.

From the c-suite to the shop floor, supply chain mistakes are frequently missed because of technological deficiencies. Jonathan Savoir, CEO of Quincus, a leading international logistics technology solutions provider, tells me, "Lacking effective predictive analysis technologies and centralized data systems, followed by improper strategizing practices, impedes the productivity, sustainability, and profitability of an entire supply chain."

To help logistics companies adapt, restructure, and significantly improve supply chain capabilities, Jonathan and his Quincus team design and develop software solutions for ecommerce and logistics optimization to provide control and visibility at all levels of the supply chain.
"We focus on simplifying the complexity of data and information to create a user-friendly experience by delivering the right tools to streamline existing workflows for clients," Jonathan says.

Spanning all modes of supply chain transportation across land, sea, and air, Quincus offers a full suite of enterprise-wide tools that seamlessly integrate and automate, optimize, and manage all logistics requirements in real time.

"For example, in the case of seaward operations, Quincus facilitates uninterrupted and easy communication across the entire ecosystem, from shippers to drivers to port operators," Jonathan says.

Quincus also has a trading feature on its smart-matching platform to automatically conduct bidding functions, ensuring organisations are matched with the most suitable partners. It’s worth noting the company’s solutions are built in an entirely API-driven ecosystem, which means a frictionless user experience – on any connected device.

When I asked Jonathan what this would look like in practice, he told me about a recent partner who urgently needed to streamline their supply chain management technology. "When we arrived, the client was employing six different systems to manage their orders, pricing, and commissions! And there were three others for front and backend customer interactions—it was mind blowing," he recalls.

Such IT architecture was creating numerous workflow gaps throughout their supply chains. These gaps were the most common cause of unnecessary downtime in shop floor activities. After a top-to-bottom appraisal, the client installed Quincus's solution suite and all six disparate systems were replaced. Jonathan recounted that the results were immediately apparent as the client's multiple logistics operations became more centralised, transparent, and efficient. "We gave the client complete control and visibility over their shop floor activities, freed up hundreds of man hours, and helped them make 27 percent savings in costs per parcel as well."