NICE: Enhancing Customer Experience with Analytics and AI
Darren Rushworth, President, APACRushworth explains that the company has been delivering high-end customer experience solutions via its NICE2B Strategic Plan—built on four fundamental pillars involving Omni-channel, Cloud, Analytics, and Artificial Intelligence (AI). As revealed by the veteran, NICE has been investing heavily in driving innovation in AI, Analytics and machine learning besides executing novel strategic acquisitions to provide solutions that focus on the key business challenges of enterprises as well as small-medium businesses (SMBs).
At the core, NICE CXone, the industry’s first fully integrated, open, all-in-one cloud customer service platform has strengthened NICE’s position in the customer experience management sector significantly. With its open architecture and hundreds of APIs, the ‘all-in-one’ solution—integrating self-service, omnichannel support, analytics and workforce optimization—empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing customer expectations.
NICE inContact CXone was particularly beneficial during the crisis created by Hurricane Harvey that dumped 27 trillion gallons of rain over Texas, USA. With 33 counties declared a federal disaster and millions of people affected by the flooding, the need for a large contact center to be set up was an immediate and urgent necessity.
We leverage cutting-edge technology such as AI to free employees from mundane tasks, provide analytics that offer game changing insights and more—all to ensure that our customers deliver the best experience to their users. We understand that in today's economy, experiences are the key differentiator, and our offering is geared to harness technology and drive exactly such outstanding experiences
NICE inContact CXone was deployed within just 72 hours for 25,000 agents and became productive from day 1, a task that would typically take weeks to even months. With NICE inContact CXone, Contact Centre agents were able to deliver a rapid and effective experience to get families and communities back on their feet. CXone made this possible by providing one unified experience for administrators, supervisors and agents.
The cloud solutions offered by NICE ensure flexibility, scalability, and agility coupled with the highest levels of data security, global coverage, and disaster recovery protection as well as a lower total cost of ownership. “We leverage cutting-edge technology such as AI to free employees from mundane tasks, provide analytics that offer game changing insights and more—all to ensure that our customers deliver the best experience to their users. We understand that in today's economy, experiences are the key differentiator, and our offering is geared to harness technology and drive exactly such outstanding experiences,” adds Rushworth.
By implementing analytics, NICE assists clients in understanding customer behavior via every interaction occurring between the customer and the contact center or medium. “Analytics continues to play a vital role in our platform strategy,” states Rushworth. NICE taps into analytics to help companies understand their customers and their perceptions via every interaction they have with the contact center, and over any channel. Mattersight Corporation, the most recent acquisition of NICE leverages interaction analytics to attain insights concerning the needs of both the customers and agents, which helped it to connect with the consumers with a personalized approach. Powered by Nexidia, NICE analytics integrates with Mattersight’s behavior analytics to empower organizations in experiencing the market's most advanced analytics in the cloud, driving personalization and smart connections in real time and create a superior customer experience. NICE Satmetrix, the company’s Voice of the Customer Solution also provides a holistic approach around customer feedback in real-time. It captures and consolidates silos of feedback across all channels so the enterprise has a single, consistent perspective of how their customers view the way they run their business.
NICE has been the recipient of numerous industry accolades, making it to the Gartner’s Magic Quadrant, Frost & Sullivan 2017 Product Line Strategy Leadership Award, and Forrester's Customer Journey Analytics Wave. Artificial intelligence has emancipated NICE to go beyond just providing analytics recommendations and facilitate automation of business actions for their clients. Interestingly, NICE has recently launched is very own virtual assistant, NEVA. “With AI evolving to get smarter every day,” says Rushworth, “There is a great opportunity for further growth in this strategic pillar.”
NICE News
NICE Actimize Introduces AI-Powered SURVEIL-X Behavior Solution to Proactively Identify Employee Conduct Risk Factors
NICE Announces Launch of CXone as an Industry First EU Sovereign Cloud CX Platform
Organizations can now benefit from the breadth and depth of CXone in alignment with EU security, data protection and compliance requirements
HOBOKEN, N.J--NICE (Nasdaq: NICE) today announced that the full power of CXone is available as an EU Sovereign Cloud Platform... m. CXone is the industry leading CX cloud platform with unmatched scalability, reliability and with the most complete set of CX applications. Organizations from any vertical across the EU can now choose CXone as their platform of choice while adhering to regulatory and compliance requirements. NICE has partnered with in-region world-class data center and cloud providers to address the needs of the EU market and adhere to regulatory and compliance requirements and BSI C5.
“We are pleased to announce CXone as an EU Sovereign cloud platform allowing organizations to further accelerate their cloud adoption and take another big step in their journey to deliver next gen digital CX while maintaining compliance amid the most stringent of regulations.”
NICE has made substantial investments in the EU market to enhance its operations. These investments include the establishment of local Network Operations Centers (NOCs) and the allocation of resources for support and development. By doing so, NICE ensures that all data within its CXone platform is confined exclusively within the EU. This strict control prevents any sharing of data outside the region. Customers can now exercise unparalleled authority over their data and confidently embrace CXone EU Sovereign Cloud as their preferred CX platform.
Barry Cooper, President, CX Division, NICE, said, “We are pleased to announce CXone as an EU Sovereign cloud platform allowing organizations to further accelerate their cloud adoption and take another big step in their journey to deliver next gen digital CX while maintaining compliance amid the most stringent of regulations.”
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HOBOKEN, N.J--NICE (Nasdaq: NICE) today announced that the full power of CXone is available as an EU Sovereign Cloud Platform... m. CXone is the industry leading CX cloud platform with unmatched scalability, reliability and with the most complete set of CX applications. Organizations from any vertical across the EU can now choose CXone as their platform of choice while adhering to regulatory and compliance requirements. NICE has partnered with in-region world-class data center and cloud providers to address the needs of the EU market and adhere to regulatory and compliance requirements and BSI C5.
“We are pleased to announce CXone as an EU Sovereign cloud platform allowing organizations to further accelerate their cloud adoption and take another big step in their journey to deliver next gen digital CX while maintaining compliance amid the most stringent of regulations.”
NICE has made substantial investments in the EU market to enhance its operations. These investments include the establishment of local Network Operations Centers (NOCs) and the allocation of resources for support and development. By doing so, NICE ensures that all data within its CXone platform is confined exclusively within the EU. This strict control prevents any sharing of data outside the region. Customers can now exercise unparalleled authority over their data and confidently embrace CXone EU Sovereign Cloud as their preferred CX platform.
Barry Cooper, President, CX Division, NICE, said, “We are pleased to announce CXone as an EU Sovereign cloud platform allowing organizations to further accelerate their cloud adoption and take another big step in their journey to deliver next gen digital CX while maintaining compliance amid the most stringent of regulations.”
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NICE Introduces Generative AI-Powered "Enlighten Actions Industry Benchmarks," Allowing Brands a Unique Way to Create Stronger Brand Loyalty
With this groundbreaking capability, organizations can now create differentiating service by comparing their key metrics and service insights to industry standards with a click of a button
NICE announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powe... ered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using large language models to create stronger brand loyalty for consumers and allow business users to interact with data in a conversational way.
Through the utilization of Enlighten Actions Industry Benchmarks, organizations gain the privilege of accessing de-identified and benchmarked data regarding interactions at various levels. This data encompasses a wide array of interaction intents and spans over 75 different industries, enabling a comprehensive comparative analysis tailored to their specific sector.
The benchmarking information encompasses diverse aspects such as call purposes, handling duration, customer satisfaction (CSAT), agent behaviors, grievances, sales efficiency, scheduling proficiency, training effectiveness, automation employment, and more. This compilation of data empowers companies with the unprecedented ability to gauge the alignment of their service standards with those of their industry peers. Consequently, they can identify areas for service and training optimization while concurrently curbing costs through the implementation of self-service strategies.
Barry Cooper, President of the CX Division at NICE, emphasized, "Safeguarding the utmost level of service is pivotal in cultivating and augmenting brand loyalty, as well as in delivering a distinct and exceptional customer experience. The integration of Industry Benchmarks into the Enlighten Actions platform marks a notable advancement, swiftly emerging as an essential tool for organizations committed to perpetually refining and enhancing their customer interactions." Read more
NICE announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powe... ered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using large language models to create stronger brand loyalty for consumers and allow business users to interact with data in a conversational way.
Through the utilization of Enlighten Actions Industry Benchmarks, organizations gain the privilege of accessing de-identified and benchmarked data regarding interactions at various levels. This data encompasses a wide array of interaction intents and spans over 75 different industries, enabling a comprehensive comparative analysis tailored to their specific sector.
The benchmarking information encompasses diverse aspects such as call purposes, handling duration, customer satisfaction (CSAT), agent behaviors, grievances, sales efficiency, scheduling proficiency, training effectiveness, automation employment, and more. This compilation of data empowers companies with the unprecedented ability to gauge the alignment of their service standards with those of their industry peers. Consequently, they can identify areas for service and training optimization while concurrently curbing costs through the implementation of self-service strategies.
Barry Cooper, President of the CX Division at NICE, emphasized, "Safeguarding the utmost level of service is pivotal in cultivating and augmenting brand loyalty, as well as in delivering a distinct and exceptional customer experience. The integration of Industry Benchmarks into the Enlighten Actions platform marks a notable advancement, swiftly emerging as an essential tool for organizations committed to perpetually refining and enhancing their customer interactions." Read more
NICE Announces 2023 PSAPs’ Finest Award Winners for Achievements in Emergency Communications
HOBOKEN, N.J.- NICE (Nasdaq: NICE) today announced the winners of its 2023 PSAPs' Finest Awards. Now in its eighteenth year, NICE’s PSAPs’ Finest Awards recognize dedicated individuals and team standouts in public safety emergency communications. Honorees are recognized for their ... Lifetime Achievements and for going Above & Beyond, and in the following additional categories: Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and PSAP of the Year. PSAPs’ Finest winners are selected by an independent panel of volunteer judges from the public safety community who evaluate nominees based on their skills, knowledge, professionalism and dedication to service in their communities.
This year's PSAPs' Finest Award recipients are:
• Director of the Year – Melissa Alterio, Executive Director, Cobb County Department of Emergency Communications (Marietta, GA)
• Line Supervisor of the Year – Michael Ortiz, Public Safety Dispatch Supervisor I, California Highway Patrol (Los Angeles, CA)
• Technician of the Year – Robert Kubisch, PSAP Information System Specialist, Winnipeg Police Service (Winnipeg, Manitoba, Canada)
• Telecommunicator of the Year – Cheri Kline, Emergency Communications Specialist III, Aurora911 (Aurora, CO)
• PSAP of the Year (tie) – Marion County Florida - Public Safety Communications (Ocala, FL) and Florence County Central Dispatch (Effingham, SC)
• Trainer of the Year (tie) – Amy Sullivan, Communications Training Officer, Spokane Regional Emergency Communications (Spokane, WA) and Leighann Schultz, Training & QA Coordinator, Cobb County Department of Emergency Communications (Marietta, GA)
• Innovator of the Year – Helena Rothenberger, Operations Manager, Denver 9-1-1 (Denver, CO)
• Lifetime Achievement Award – Marie Johnson, 911 Professional Standards Coordinator, Florence County Central Dispatch (Effingham, SC)
• Above & Beyond Award – Spring Case-Mattarollo, Dispatcher, Newport Beach Police Department (Newport Beach, CA)
Chris Wooten, Executive Vice President, NICE, said, “As a company that serves emergency communications centers, we are honored to work with 911 heroes every day. While vital to saving lives and protecting citizens, their efforts often go unrecognized. We are pleased to offer this program to honor the every-day heroes, innovators and leaders in emergency communications.”
The PSAPs' Finest Awards Program is made possible by emergency communications professionals who volunteer their time to judge each submitted nomination. PSAPs’ Finest judge Timothy Buchfeller, Communications Manager, Riverside Sheriffs Dept. Communications Bureau, said, “It was an honor to serve as a judge for PSAPs’ Finest and to be able to recognize these amazing 911 professionals and the incredible work they do.”
Nominations for the 2024 PSAPs' Finest Awards will open in January 2024. More information can be obtained on the PSAPs' Finest website or by emailing PSInfo@NICE.com.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. Powered by Artificial Intelligence (AI), NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
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This year's PSAPs' Finest Award recipients are:
• Director of the Year – Melissa Alterio, Executive Director, Cobb County Department of Emergency Communications (Marietta, GA)
• Line Supervisor of the Year – Michael Ortiz, Public Safety Dispatch Supervisor I, California Highway Patrol (Los Angeles, CA)
• Technician of the Year – Robert Kubisch, PSAP Information System Specialist, Winnipeg Police Service (Winnipeg, Manitoba, Canada)
• Telecommunicator of the Year – Cheri Kline, Emergency Communications Specialist III, Aurora911 (Aurora, CO)
• PSAP of the Year (tie) – Marion County Florida - Public Safety Communications (Ocala, FL) and Florence County Central Dispatch (Effingham, SC)
• Trainer of the Year (tie) – Amy Sullivan, Communications Training Officer, Spokane Regional Emergency Communications (Spokane, WA) and Leighann Schultz, Training & QA Coordinator, Cobb County Department of Emergency Communications (Marietta, GA)
• Innovator of the Year – Helena Rothenberger, Operations Manager, Denver 9-1-1 (Denver, CO)
• Lifetime Achievement Award – Marie Johnson, 911 Professional Standards Coordinator, Florence County Central Dispatch (Effingham, SC)
• Above & Beyond Award – Spring Case-Mattarollo, Dispatcher, Newport Beach Police Department (Newport Beach, CA)
Chris Wooten, Executive Vice President, NICE, said, “As a company that serves emergency communications centers, we are honored to work with 911 heroes every day. While vital to saving lives and protecting citizens, their efforts often go unrecognized. We are pleased to offer this program to honor the every-day heroes, innovators and leaders in emergency communications.”
The PSAPs' Finest Awards Program is made possible by emergency communications professionals who volunteer their time to judge each submitted nomination. PSAPs’ Finest judge Timothy Buchfeller, Communications Manager, Riverside Sheriffs Dept. Communications Bureau, said, “It was an honor to serve as a judge for PSAPs’ Finest and to be able to recognize these amazing 911 professionals and the incredible work they do.”
Nominations for the 2024 PSAPs' Finest Awards will open in January 2024. More information can be obtained on the PSAPs' Finest website or by emailing PSInfo@NICE.com.
NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. Powered by Artificial Intelligence (AI), NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com
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NICE Actimize Positioned as Highest-Scoring in 2024 Quadrant Knowledge Solutions SPARK Matrix AML Report
Scoring highest across both Technology Excellence and Customer Impact metrics, NICE Actimize offers AI-powered entity-centric AML
Hoboken, N.J.,– NICE Actimize, a NICE (NASDAQ: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledg... ge Solutions as the highest-scoring AML solutions vendor across both Technology Excellence and Customer Impact metrics in its recently released 2024 “SPARK Matrix™ Anti-Money Laundering (AML) Solution” report. The Quadrant Knowledge Solutions study provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix.
Marking the fifth consecutive year for NICE Actimize’s leadership in the Quadrant Knowledge Solutions SPARK Matrix™ for AML, a complimentary copy of the 2024 report may be downloaded by clicking here.
Positioning NICE Actimize as a 2024 top performer in global anti-money laundering solutions, the Quadrant Knowledge Solutions report stated, “NICE Actimize employs advanced Machine Learning (ML) across its AML solutions suite, expanding the coverage to detect previously undetected suspicious activities. ML-driven segmentation, optimization, and predictive scoring help users reduce false positives and tuning cycle periods by leveraging AI generated threshold recommendations and leveraging predictive scoring to further enhance alert accuracy.”
According to the Quadrant Knowledge Solutions report, “NICE Actimize’s AML solution suite offers the cloud-native X-Sight Entity Risk Solution, an enterprise-wide entity risk assessment offering that utilizes APIs to connect and capture data from diverse internal and external data sources. The solution applies advanced AI and analytics capabilities, generates consolidated entity risk profiles, and establishes a standard measure of entity risk across domains, providing actionable insights with transparent risk scores. Facilitating continuous monitoring for risk signal changes, the solution enhances customer risk assessment.”
“NICE Actimize’s comprehensive end-to-end AML solutions suite, embeds AI capabilities at the core of its offerings to empower customers to make quicker, more accurate risk decisions, leading to cost reduction and heightened resource efficiency,” said Siddharth Arya, Analyst, Quadrant Knowledge Solutions. “With these and other advancements, including its investments in Generative AI, NICE Actimize has again achieved a leadership position in the 2024 SPARK Matrix: Anti-Money Laundering (AML) report.”
“NICE Actimize protects financial services organizations by providing a single integrated view of customer risk for more precise financial crime risk management. To mitigate uncertainties, we deliver AML and other financial crime solutions that maximize efficiency gains and effectiveness, with strong customer ROI and meeting regulatory compliance requirements,” said Craig Costigan, CEO, NICE Actimize.
The Quadrant Knowledge Solutions SPARK Matrix report also noted, “NICE Actimize has launched its new Suspicious Activity Report (SAR) narrative solution called X-Sight AI Narrate, addressing the manual, time-consuming and error prone process of accurately writing the SAR narrative. The solution leverages Generative AI to automate the SAR narrative generation process, transforming raw transaction data into clear, concise, and compliant SAR narratives.”
The report added, “The company’s technology roadmap also emphasizes increased focus on counterparty intelligence, real-time transaction monitoring, globalization, and industry-specific coverage, catering to distinct regional needs and addressing typologies in various sectors. Additionally, NICE Actimize aims to enhance cloud services, providing improved infrastructure for easier deployment and higher availability.”
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Hoboken, N.J.,– NICE Actimize, a NICE (NASDAQ: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledg... ge Solutions as the highest-scoring AML solutions vendor across both Technology Excellence and Customer Impact metrics in its recently released 2024 “SPARK Matrix™ Anti-Money Laundering (AML) Solution” report. The Quadrant Knowledge Solutions study provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix.
Marking the fifth consecutive year for NICE Actimize’s leadership in the Quadrant Knowledge Solutions SPARK Matrix™ for AML, a complimentary copy of the 2024 report may be downloaded by clicking here.
Positioning NICE Actimize as a 2024 top performer in global anti-money laundering solutions, the Quadrant Knowledge Solutions report stated, “NICE Actimize employs advanced Machine Learning (ML) across its AML solutions suite, expanding the coverage to detect previously undetected suspicious activities. ML-driven segmentation, optimization, and predictive scoring help users reduce false positives and tuning cycle periods by leveraging AI generated threshold recommendations and leveraging predictive scoring to further enhance alert accuracy.”
According to the Quadrant Knowledge Solutions report, “NICE Actimize’s AML solution suite offers the cloud-native X-Sight Entity Risk Solution, an enterprise-wide entity risk assessment offering that utilizes APIs to connect and capture data from diverse internal and external data sources. The solution applies advanced AI and analytics capabilities, generates consolidated entity risk profiles, and establishes a standard measure of entity risk across domains, providing actionable insights with transparent risk scores. Facilitating continuous monitoring for risk signal changes, the solution enhances customer risk assessment.”
“NICE Actimize’s comprehensive end-to-end AML solutions suite, embeds AI capabilities at the core of its offerings to empower customers to make quicker, more accurate risk decisions, leading to cost reduction and heightened resource efficiency,” said Siddharth Arya, Analyst, Quadrant Knowledge Solutions. “With these and other advancements, including its investments in Generative AI, NICE Actimize has again achieved a leadership position in the 2024 SPARK Matrix: Anti-Money Laundering (AML) report.”
“NICE Actimize protects financial services organizations by providing a single integrated view of customer risk for more precise financial crime risk management. To mitigate uncertainties, we deliver AML and other financial crime solutions that maximize efficiency gains and effectiveness, with strong customer ROI and meeting regulatory compliance requirements,” said Craig Costigan, CEO, NICE Actimize.
The Quadrant Knowledge Solutions SPARK Matrix report also noted, “NICE Actimize has launched its new Suspicious Activity Report (SAR) narrative solution called X-Sight AI Narrate, addressing the manual, time-consuming and error prone process of accurately writing the SAR narrative. The solution leverages Generative AI to automate the SAR narrative generation process, transforming raw transaction data into clear, concise, and compliant SAR narratives.”
The report added, “The company’s technology roadmap also emphasizes increased focus on counterparty intelligence, real-time transaction monitoring, globalization, and industry-specific coverage, catering to distinct regional needs and addressing typologies in various sectors. Additionally, NICE Actimize aims to enhance cloud services, providing improved infrastructure for easier deployment and higher availability.”
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Among SURVEIL-X Behavior’s critical capabilities, the solution alerts managers on certain thresholds, such as not completing compliance training or being the subject of excessive customer complaints. Through awareness and understanding of these sources of risk, managers can take preventative action, such as coaching or re-training an employee, enacting new policies, launching an investigation, or putting an employee or department under heightened supervision.
“Employees are a firm’s most valuable asset, but certain behaviors can negatively impact the firm’s reputation or bottom line,” said Chris Wooten, Executive Vice President of NICE. “Risky behaviors can expose an organization to unnecessary risk. SURVEIL-X Behavior consolidates metrics from many systems into a single behavioral profile to provide firms with a comprehensive understanding of employee conduct.”
Additional capabilities of the SURVEIL:X Behavior solution include:
• Ingesting metrics and alerts from hundreds of sources, including HR, customer complaints, access control, learning management, and surveillance systems. This includes alerts generated from anomaly detection, a form of AI capabilities used in the solution to detect atypical patterns in communications or trades.
• Leveraging AI capabilities to analyze employee behavior across various dimensions. Any number of behavioral inputs can be aggregated into an overall score, including trading limit breaches, unusual patterns of cancellations and corrections, and aggressive or negative communications detected through Natural Language Processing.
• Monitoring such factors as aggressive selling, expense violations, attendance issues, excessive customer complaints, unauthorized access attempts to systems, non-public information breaches, conflicts of interest, vacation violations, and more.
“Most surveillance systems today focus exclusively on individual domains, such as trading or communications, to the exclusion of behavioral factors which contribute to risk and ultimately impact a firm’s reputation, profitability and market valuation. These metrics are traditionally stored in various, fragmented systems, making it difficult to secure a reliable and comprehensive picture of employee behavior,” said Vinod Jain, Strategic Advisor, Capital Markets, Datos Insights.
At a firm’s discretion, NICE Actimize’s Behavior solution allows certain factors to be weighted more heavily in the aggregate score. Risk scores are presented on a visual dashboard, and managers can drill down to view underlying contributing factors. SURVEIL-X Behavior’s dashboards and automated reporting provide insight into areas of concern for individual employees, departments, divisions and teams, and the organization as a whole.
SURVEIL-X Behavior is part of the NICE Actimize SURVEIL-X Holistic Conduct Surveillance suite which leverages AI capabilities to provide unparalleled compliance coverage for online brokers, buy-side and sell-side firms, insurance companies, crypto exchanges, regulators and more.
SURVEIL-X incorporates anomaly detection, Natural Language Processing (NLP), alert prediction, and other AI technologies to enable accurate detection and rapid, thorough investigation of market abuse, inappropriate sales practices, employee misconduct and other compliance issues.
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