LiveTiles : Fostering an Intelligent Workplace

The ability to drive an engaging employee experience does not merely rely on few HR practices and motivational initiatives, but also, rests on the intuitiveness of the work environment. It largely depends on how complex or simplified the operational modules that an employee interacts with are. “Businesses often use various applications and silos of data for different processes, and the feedback that we get from some of our clients is that their content and user interface is boring,” explains Owen Brandt, Senior Vice President of APAC, LiveTiles. Uniquely positioned in the employee engagement landscape, LiveTiles analyzes and eliminates the complexities of datasets to empower businesses to create visually compelling, agile, and mobile-friendly user experiences.

At LiveTiles, Brandt and his team work coherently to aid the development of the human resource functions, employee experience, and communications across various genres of business. Powered by Microsoft, LiveTiles offers a single dashboard for multiple applications, tools, and content from various sources, where users can drag and drop modules as required. An example of this can be the use of intuitive and conversational modules for inter-departmental communication to enhance the two-way dialogue and reduce the reliance on traditional tools such as email. “We envision the journey towards an interactive and intelligent workplace to be powered by various automation strategies, artificial intelligence (AI), and robots, working in combination with humans to get things done seamlessly,” says Brandt. The company’s expertise lies in consolidating diverse software modules associated with an organization into a single pane of glass.

The LiveTiles platform supports more than 70 different file types that can be incorporated into a customizable dashboard to create departmental portals, HR dashboards, and application tiles. LiveTiles SharePoint—the main commercial offering of the company—allows businesses to ‘create the world of their choice’, and explore the Microsoft ecosystem. Through its interactive user interface (UI), LiveTiles SharePoint assists users to create and append various datasets and content in real time, enabling them to exercise multiple functionalities through their dashboard. The company has also developed a free application— LiveTiles Mosaic—for K-12 schools as a part of its global approach to help students and teachers explore the modern ways of learning.

Leveraging Microsoft’s Azure platform, LiveTiles facilitates the creation of AI-powered bots for various functions such as HR, IT, marketing, customer support, and many more. From answering a query to automatically scheduling meetings to requesting a day off, LiveTiles Bots are capable of performing various tasks by aggregating data from forums, FAQs, websites, and databases. Over a period of time, the self-learning algorithms strengthen each bot’s functionalities by understanding the datasets associated with the corresponding business module. While creating the bots, users can tailor them to various complexities and automate numerous processes within their organization.

LiveTiles has catered to diverse industry requirements in the corporate, government, and financial sectors, providing the prerequisites for secure and regulated work environments. One of the company’s clients in the financial services space wanted to change their approach to collaboration with employees. Due to security compliance, the traditional Microsoft Office suite was not the feasible option. Upon collaborating with LiveTiles, the financial service provider was able to unify business and IT operations into a single ecosystem for enhanced usability and user experience.

The company’s unique value proposition lies in its customer interactions as it publishes its roadmap to keep the users up to date with the product releases. Their community-driven platform prompts the clients to provide valuable insights and suggestions that could prove essential to LiveTiles’ products. This commitment positions them parallel to customers’ requirements and pushes them ahead while climbing the ladder of success.