International Decision Systems: Combining Experience and Forward Thinking for Success
Dealing with change in the equipment financing business requires an adaptable technology solution. Catering to this need for over 35 years, International Decision Systems (IDS) has thrived in this fast-paced environment and so have their customers.
Operating from their headquarters in Minneapolis, MN, and five global offices, IDS serves hundreds of customers in over 30 countries, including multi-nationals, banks, and ‘captives’—companies that manufacture and lease their own equipment. IDS completely understands that no two businesses are exactly the same, which is why they deploy configurations on top of their deep core of business logic to meet different needs of their customers, supporting small to large ticket sizes and a variety of complex structures.
The company has had long term associations with many of the customers. Their clients rely on their experience – but they also know the company is constantly looking out for their future needs by revising, updating, and upgrading their products and services. “In fact, we focus relentlessly on staying current on technological and regulatory changes, so that we can ‘future proof’ our platforms. The result? We help our customers avoid those vulnerabilities that could threaten the safety, security, and effectiveness of their leasing operations,” elaborates Duncan Smith, MD – APAC, IDS.
Smith also emphasizes that future proofing doesn’t mean “one size fits all.” Thus, the company constantly strives to ensure that their systems can be integrated into those of the customers. To accomplish this goal, IDS builds scalability and extensibility into all their systems, so that they can work for businesses of any size, and with any volume-related issues such as the number of concurrent users. This aids the customers in expanding their operations without having to “rip and replace” their current platforms.
Rapport and InfoLease: Full Lifecycle Solution
The equipment finance business is complex, which means the customers may have hundreds or thousands of requirements related to their enterprise applications.
Operating from their headquarters in Minneapolis, MN, and five global offices, IDS serves hundreds of customers in over 30 countries, including multi-nationals, banks, and ‘captives’—companies that manufacture and lease their own equipment. IDS completely understands that no two businesses are exactly the same, which is why they deploy configurations on top of their deep core of business logic to meet different needs of their customers, supporting small to large ticket sizes and a variety of complex structures.
The company has had long term associations with many of the customers. Their clients rely on their experience – but they also know the company is constantly looking out for their future needs by revising, updating, and upgrading their products and services. “In fact, we focus relentlessly on staying current on technological and regulatory changes, so that we can ‘future proof’ our platforms. The result? We help our customers avoid those vulnerabilities that could threaten the safety, security, and effectiveness of their leasing operations,” elaborates Duncan Smith, MD – APAC, IDS.
Smith also emphasizes that future proofing doesn’t mean “one size fits all.” Thus, the company constantly strives to ensure that their systems can be integrated into those of the customers. To accomplish this goal, IDS builds scalability and extensibility into all their systems, so that they can work for businesses of any size, and with any volume-related issues such as the number of concurrent users. This aids the customers in expanding their operations without having to “rip and replace” their current platforms.
Rapport and InfoLease: Full Lifecycle Solution
The equipment finance business is complex, which means the customers may have hundreds or thousands of requirements related to their enterprise applications.
We want any business that chooses to work with IDS to feel that it’s making a solid investment in the future
IDS helps to address these needs with their two main software packages: Rapport and InfoLease.
While these systems can be purchased and operated independently, they can also work together as a full “lifecycle” solution, supporting every stage of an organization’s equipment finance business, from deal origination to asset end-of-life. In short, businesses can use Rapport and InfoLease to handle both “front office” and “back office” functions. The company updates Rapport and InfoLease twice a year to ensure that these systems are always fully capable of accommodating needed changes and protecting against new vulnerabilities.
Personalized Service – with a Global Reach
IDS is a leader in the “high-tech” aspect of equipment leasing financing but the company hasn’t forgotten the “high touch” part of doing business either. The company provides designated contact people to all the customers so that they know who to reach for assistance, technical or otherwise. The company also employs an experienced global support team, characterized by vast expertise and a low turnover rate – which means that the person helping their customers today is likely to be the same one they can call tomorrow.
An Investment in the Future
The company is committed to bring their customers the most effective modern architecture to meet all their leasing needs and they have got the experience, the people, and the vision to support their technical proficiency. “Ultimately, we want any business that chooses to work with IDS to feel that it’s making a solid investment in the future,” concludes Smith.
