Health Metrics: Towards Health and Well Being

A study conducted by the National Ageing Research Institute of Australia on residential aged care brought to light a significantly disturbing fact. One of its derivatives stated that as much as 50 percent of older people living in residential aged care services fall every year, with 40 percent experiencing recurrent falls. The need for potential solutions to this challenge has brought innovators from across the globe to embrace safety-monitoring and assistance technologies driven by advances in bio-sensing, sensory networks, robotics, telecommunications, and cloud computing. Steven Strange, CEO at Health Metrics and his team of experts, have been creating a difference in this space by conceptualizing technologies targeting the prevention of avoidable falls within aged care facilities. Mr. Strange informs, “With resident falls within aged care facilities being a significant problem, any reduction in preventable falls will have a vast and positive societal outcome.”

The pillars of software solutions, crafted by Melbourne-based Health Metrics addressing the aged care sector, are designed around managing and facilitating creativity, which fosters innovation. Health Metrics’ unified enterprise software solution, eCase, provisions quality aged care support to disability care centers and assisted living providers. The easily deployable eCase functions from within cloud infrastructure (SaaS) or as an in-house application, independent of third-party VPN connections. Apart from being highly scalable in accommodating and operating across a large volume of users, the eCase platform also improves workflows, efficiency, and accuracy throughout functions of Residential Aged Care, Home Care, and Independent Living Units. eCase operates on a range of modules, which cumulatively form the building blocks of their solution platform.

While the eCase Medication Management Module mitigates the risks associated with medication administration, the eCase Home Care system provides care providers with instant access to their client details, diagnosis, and alerts. One of the two key components accounting for the benefits of the eCase platform is the Care Canvas. It allows an organization to paint policy and philosophy such that, in combination, the system operationalizes the following activities. The Care Canvas also, importantly, ensures accountability— which holds care staff and managers at the unit level accountable for their actions thereby increasing accuracy in care.

To widen its raft of offerings, Health Metrics via its consulting division, the Health Metrics Advisory Team (HAT), offers diversified consulting services, which include but are not limited to clinical governance, strategy, and compliance, operational risk management, business intelligence, and government liaison. HAT focuses on understanding business requirements and tailoring solutions for sustainable outcomes that can easily be integrated into organizations’ existing practices.

This extensive horizontal covered by Health Metrics in Residential Elder Care was the reason for TriCare deciding upon eCase to alternate their labor-intensive paper-based management system. Chosen based on its powerful real-time data provision and integration, the eCase software presently runs across 11 of TriCare’s sites. In an era when understanding consumer demand is critical, eCase’s built-in waitlist functionality has eased understanding of data for TriCare regarding inquiries, transitions, and movements of patients.

Having created an efficient aged-care software platform like eCase, Mr. Strange says, “Health Metrics applies effort using latest and most applicable technologies to squeeze the greatest amount of customer benefit out of the solutions.” The team of innovators on board at Health Metrics trust in keeping up a culture of creativity to steer in tomorrow’s technologies. Moreover, for the next financial year, the firm has modules and products queued up which include advanced analytics, CRM offerings, generic billing engines, big data, EMR repositories, and online catering functionality, that are poised to transform the efficiencies of Residential Aged Care and Retirement Village providers.