EIL Global: Cognitive Computing Integrated Unified Communications

Over the years, effective applications of Unified Communications have successfully bridged the gap between organizations using separate applications and processes for inter-employee communications and collaborations. However, businesses are aiming to derive more value-oriented solutions from their unified communications and collaboration (UCC) tools than merely being able to communicate from a single platform. The potential resolution to address this challenge is cognitive computing—the new age partnership between humans and computers, facilitating skill sharing, and collaboration to produce better results. Offering an entire Unified Communications suite backed by the comprehensive computational power of cognitive computing, across the Asia Pacific region, is Adelaide, Australia-based EIL Global. EIL Global’s Unified Communications solutions utilize cognitive computing or automate intelligence (AI) to streamline a range of applications where workflows can be recreated to reduce human interference, time lag, cost, and accelerate efficiency.

In the words of Abilash Nair, Director of Enterprise Business, EIL Global, “We offer our unique Unified Communications Suite for large IP Telephony / Unified Communications migrations addressing challenges collectively from implementation to migration to 2-day support.” The suite is designed to minimize manual effort, time, and complexity effectively; along with a user object management console, configuration report console, phone inventory, and phone care consoles, for any unified communications migrations above 5000 users.

These modules/consoles significantly steer in consistent execution and configuration of endpoints, alongside providing feedback on existing call flow designs.

“For instance, in a Nortel Legacy PBX to Cisco Unified Communications migration, our migration tool automates the extraction of configuration data, feature data and user data from Legacy PBX,” states Nair. Consequently, from automation, customers are benefitted by the reduction of migration complexities and difficulties in understanding legacy system configurations, along with the promotion of error free migrations.

In addition, EIL Global’s BYOD solutions integrate user platform technologies and allow important corporate information to be stored securely in the cloud. Hence, all personal devices being inter-connected to the corporate network, users can access these files anywhere in real-time—lowering security risks, corporate IT spending and thereby pushing the increment of employee mobility and productivity. “Our services are meant to support small, medium, and large enterprises. From a compact and cost effective unified communications solution to a large Cisco unified communications solution, implementations are done from our center of excellence for unified communications,” says Nair. The system is also equipped with comprehensive real-time billing, interoperability, scalability and multiple other management features.

For instance, a global Cisco gold partner approached EIL Global, to cope with a large UCCE migration project for one of the world’s largest petroleum companies. The project involved migration of three discrete CUCM clusters from a 6.1 hardware-based solution to 8.6 UCS version, along with the migration of UCCX, CER, CUPS, and CUC to integrate over 100 branches on the new cluster from a TDM based solution. Moreover, the requirement demanded to develop a global dial plan to integrate and implement CER and UCCX. EIL Global successfully migrated a user base of more than 15,000, within project deadline, by following Cisco’s PPDIOO model and working through HLD, BoM validation. The firm was greatly benefited from EIL Global’s solutions pertaining to the reliability of project timeline, availability of experts, onsite capability, and quality adherence practices.

With the zeal to further innovate—to work through expert systems, natural language programming, neutral networks, robotics, and virtual reality (cognitive computing)—EIL Global is introducing the Artificial Intelligence incorporated Automation in Australia and New Zealand regions. “Through robotic process automation (RPA) we are bringing the application of software to automate tasks and processes otherwise performed by humans. The goal of RA is an improved customer experience and operations excellence through increased efficiency, performance, and agility,” concludes Nair.